This Privacy Policy describes how LindCo Packaging (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website, make a purchase, or interact with our services.
We are committed to safeguarding your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information We Collect
We may collect personal information necessary to provide our products and services, including:
- Name, email address, phone number
- Billing and shipping address
- Order and purchase history
- Business details (if applicable)
- Any information you provide through enquiries or account registration
We may also automatically collect certain technical data when you use our website, including:
- IP address
- Browser type and device information
- Pages visited and browsing behaviour
- Referral sources and interaction data
This type of data is commonly collected through cookies and analytics tools to improve website performance and user experience
2. How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Provide customer service and support
- Deliver products and manage logistics
- Communicate order updates and service information
- Improve our website, products, and services
- Detect fraud and maintain security
- Send marketing communications (where consent is provided)
We only collect and use information where it is reasonably necessary for our business operations
3. Payment Information
We take your security seriously.
- We do not store full payment details, including credit or debit card numbers.
- All payments are processed securely through trusted third-party payment providers.
- Payment providers handle sensitive financial information in accordance with their own security and compliance standards.
This approach reduces risk and aligns with best practices for online retailers in Australia
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience.
What are cookies?
Cookies are small data files stored on your device that help websites remember your preferences and activity
We use cookies to:
- Enable website functionality (e.g., shopping cart, login)
- Remember user preferences
- Analyse website traffic and performance
- Improve user experience
You can choose to disable cookies through your browser settings, though some features of the website may not function properly.
5. Embedded Content from Other Websites
Our website may include embedded content (e.g., videos, maps, or social media features).
Embedded content from third-party websites behaves in the same way as if you visited those websites directly. These third parties may:
- Collect data about you
- Use cookies and tracking technologies
- Monitor your interaction with embedded content
We do not control how these third parties handle your data and recommend reviewing their privacy policies.
6. Who We Share Your Data With
We do not sell or rent your personal information.
However, we may share your information with trusted third parties where necessary, including:
- Payment processors (for secure transactions)
- Shipping and logistics providers
- IT service providers and website platforms
- Marketing and analytics services
- Legal or regulatory authorities (where required by law)
We only share information required to perform services on our behalf or to comply with legal obligations
7. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil orders and provide services
- Maintain business and financial records
- Comply with legal and regulatory requirements
You may request access to, correction of, or deletion of your personal information at any time, subject to legal obligations.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Secure servers and encryption technologies
- Restricted access to sensitive information
- Regular monitoring and system updates
While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete data
- Request deletion of your personal information (where applicable)
- Opt-out of marketing communications
To exercise your rights, please contact us using the details below.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Updates will be published on this page.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
by email to: info@lindcopackaging.com.au
Or Send us a message online